Contact Us
We typically respond within 1–2 business days.
Whether you've found a bug, have a feature request, or need help with your account or subscription, reach out any time — Pearly's human team reads every message.
Frequently Asked Questions
How do I reset my streak or start over?
Your streak is based on the habits you log each day. If you miss a day, your streak resets automatically, but your history and Smile Glow Score data are preserved. There's currently no manual streak reset — if you need help with a specific issue, email us above.
How do I cancel or manage my subscription?
Subscriptions are managed through your Apple ID, not inside the app. On your iPhone or iPad, go to Settings → [Your Name] → Subscriptions, select Smile.Health, and choose to cancel or change your plan. Changes take effect at the end of your current billing period.
How do progress photos work?
Tap the camera icon in the Photo Timeline to take or upload a photo. Pearly will guide you to line up your smile consistently so photos are comparable over time. You can delete any photo at any time from your timeline.
Is my health and habit data private?
Yes. Your brushing, flossing, and photo data are used only to power your own Smile Glow Score, risk estimates, and reports. We do not sell your data. See our Privacy Policy for full details.
Can I share my Dentist Report with my actual dentist?
Yes — that's exactly what it's built for. Open Dentist Report from your Profile tab, choose a reporting period, and use the share button to export or send it.
The app is crashing or a feature isn't working. What do I do?
First, make sure you're on the latest version of the app from the App Store. If the issue continues, email us at the address above with your device model and iOS version, and describe what happened — screenshots help a lot.
How do I delete my account and data?
Email us at the address above from the email associated with your account and request deletion. We'll confirm once your account and associated data have been removed.
Still need help?
Email support@smile.health and we'll get back to you as soon as we can.